Latest Updates
CSSB member survey launches soon. We want to hear from you!
Next week, you may receive a phone call or survey link from Probe Research. They’re conducting a member survey on our behalf. To ensure your security, only click on the survey link from probe@probe-research.com. A CSSB survey will never ask for personal information, such as your social insurance number, birthdate, banking information, or login details. If you have questions, please contact us at askus@cssb.mb.ca or 204 946 3200. If you do not receive your email link by June 1, please contact probe@probe-research.com. We look forward to your feedback!
Pre-Scheduled Appointments
The CSSB office is open to members during our regular business hours of 8:00 a.m. to 4:30 p.m. for document drop-offs and pick-ups, and for pre-scheduled in-person appointments. Many documents can be quickly and securely sent and received through the Document Centre of your Online Services account. Registering for Online Services is quick and easy. Please see our site for more information. Pre-scheduled appointments For your convenience, CSSB offers meetings in-person, by phone, and virtually. You can schedule an appointment by calling us at 204-946-3200 or toll free 1-800-432-5134 or by emailing askus@cssb.mb.ca Our appointment rooms are equipped with transparent barriers and with air purifiers. Surfaces are sanitized between meetings. If you are feeling unwell or experiencing any symptoms, please stay home and call us to reschedule your appointment.
Civil Service Superannuation Board Appointment
The Lieutenant Governor in Council appointed Lynn Zapshala-Kelln as an employer representative to the Civil Service Superannuation Board. Lynn is vice-president Finance and Administration at Red River College Polytechnic. She was vice-president Administration at the University of Manitoba and served in the senior ranks of the Province of Manitoba’s civil service for almost two decades. Lynn is a Chartered Professional Accountant and holds a Bachelor of Administration from the University of Regina. We welcome Lynn’s expertise and extensive knowledge of public sector organizations, budget processes, and financial and management policies. Her term began February 8, 2023 and ends February 7, 2026.
Questions about Box 28 on your T4A?
If Box 28 on your 2022 T4A statement from CSSB indicates an amount, it likely means you received part of the group life insurance fund surplus. This money was shared among eligible pensioners. The funds were distributed along with your monthly pension in May 2022. The Canada Revenue Agency (CRA) advised that the surplus is not considered pension income because the funds are the result of good investments. CSSB must report the money paid and you are required to pay taxes on it. If you have questions about the taxable surplus, please contact CRA or discuss it with your accountant.
Retroactive Salary Increases Update
The CSSB is still working to manually update thousands of member accounts and appreciate your continued patience. No action is required by members. For pensioners, the CSSB expects to finish account updates by spring 2023. Rather than waiting for every account to be updated before adjusting member pension payments, we will apply pension adjustments to completed member accounts starting February 2023. No matter when your account update is completed, any change to your monthly pension will be paid retroactive to your date of retirement. For employees, your CSSB account will be updated with the new salaries by June 30, 2023. For more information, read the fact sheet by browsing the Publications section of our site.
Your 2022 CSSB T4A or NR4 is available online
Your 2022 CSSB T4A or NR4 is now available using our Online Services. It’s as simple as signing in and going to your Inbox. For members who are not registered for Online Services or who receive a pension from one of the other plans administered by the Board, T4A’s will be mailed out by the end of February. If you have any questions regarding accessing your T4A, please email us at askus@cssb.mb.ca
Pensioner Statements
Pensioners, would you like to get fewer emails from us? If you currently receive monthly notifications that your online pension statement is available for viewing, you can now elect to receive statements only in months where there has been a change to your net payment. You can make this change by logging in to your Online Services account, then selecting the Document Preferences tab under “Edit my Profile”.
The Civil Service Superannuation Board of Manitoba Member-focussed Future-focussed
Latest Updates
CSSB member survey launches soon. We want to hear from you!
Next week, you may receive a phone call or survey link from Probe Research. They’re conducting a member survey on our behalf. To ensure your security, only click on the survey link from probe@probe-research.com. A CSSB survey will never ask for personal information, such as your social insurance number, birthdate, banking information, or login details. If you have questions, please contact us at askus@cssb.mb.ca or 204 946 3200. If you do not receive your email link by June 1, please contact probe@probe-research.com. We look forward to your feedback!
Pre-Scheduled Appointments
The CSSB office is open to members during our regular business hours of 8:00 a.m. to 4:30 p.m. for document drop-offs and pick-ups, and for pre-scheduled in-person appointments. Many documents can be quickly and securely sent and received through the Document Centre of your Online Services account. Registering for Online Services is quick and easy. Please see our site for more information. Pre-scheduled appointments For your convenience, CSSB offers meetings in-person, by phone, and virtually. You can schedule an appointment by calling us at 204-946-3200 or toll free 1-800-432-5134 or by emailing askus@cssb.mb.ca Our appointment rooms are equipped with transparent barriers and with air purifiers. Surfaces are sanitized between meetings. If you are feeling unwell or experiencing any symptoms, please stay home and call us to reschedule your appointment.
Civil Service Superannuation Board Appointment
The Lieutenant Governor in Council appointed Lynn Zapshala-Kelln as an employer representative to the Civil Service Superannuation Board. Lynn is vice-president Finance and Administration at Red River College Polytechnic. She was vice-president Administration at the University of Manitoba and served in the senior ranks of the Province of Manitoba’s civil service for almost two decades. Lynn is a Chartered Professional Accountant and holds a Bachelor of Administration from the University of Regina. We welcome Lynn’s expertise and extensive knowledge of public sector organizations, budget processes, and financial and management policies. Her term began February 8, 2023 and ends February 7, 2026.
Questions about Box 28 on your T4A?
If Box 28 on your 2022 T4A statement from CSSB indicates an amount, it likely means you received part of the group life insurance fund surplus. This money was shared among eligible pensioners. The funds were distributed along with your monthly pension in May 2022. The Canada Revenue Agency (CRA) advised that the surplus is not considered pension income because the funds are the result of good investments. CSSB must report the money paid and you are required to pay taxes on it. If you have questions about the taxable surplus, please contact CRA or discuss it with your accountant.
Retroactive Salary Increases Update
The CSSB is still working to manually update thousands of member accounts and appreciate your continued patience. No action is required by members. For pensioners, the CSSB expects to finish account updates by spring 2023. Rather than waiting for every account to be updated before adjusting member pension payments, we will apply pension adjustments to completed member accounts starting February 2023. No matter when your account update is completed, any change to your monthly pension will be paid retroactive to your date of retirement. For employees, your CSSB account will be updated with the new salaries by June 30, 2023. For more information, read the fact sheet by browsing the Publications section of our site.
Your 2022 CSSB T4A or NR4 is available online
Your 2022 CSSB T4A or NR4 is now available using our Online Services. It’s as simple as signing in and going to your Inbox. For members who are not registered for Online Services or who receive a pension from one of the other plans administered by the Board, T4A’s will be mailed out by the end of February. If you have any questions regarding accessing your T4A, please email us at askus@cssb.mb.ca
Pensioner Statements
Pensioners, would you like to get fewer emails from us? If you currently receive monthly notifications that your online pension statement is available for viewing, you can now elect to receive statements only in months where there has been a change to your net payment. You can make this change by logging in to your Online Services account, then selecting the Document Preferences tab under “Edit my Profile”.
Latest Updates
CSSB member survey launches soon. We want to hear from you!
Next week, you may receive a phone call or survey link from Probe Research. They’re conducting a member survey on our behalf. To ensure your security, only click on the survey link from probe@probe-research.com. A CSSB survey will never ask for personal information, such as your social insurance number, birthdate, banking information, or login details. If you have questions, please contact us at askus@cssb.mb.ca or 204 946 3200. If you do not receive your email link by June 1, please contact probe@probe-research.com. We look forward to your feedback!
The Civil Service Superannuation Board (CSSB) is responsible for administering the Civil Service Superannuation Fund, the Public Service Group Insurance Fund, and any other plans under its direction in accordance with the various acts and insurance policies, and for providing efficient services and equal treatment to all its members.