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Member services

Client Services Representatives

CSSB Client Services Representatives are available to answer your questions and to assist you in understanding and applying for your pension benefits. Client Services Representatives can be reached by telephone or by email, either directly or through

Many members find it useful to arrange to meet a Client Services Representative, particularly when they are preparing to retire. However, there is no requirement to do so, and many of our members apply for their pension benefits without a personal meeting. We try to make sure that our letters explaining entitlements and options are clear and complete and provide the information required for decision making.

Members can also get information from our website, from the pension and insurance plan booklets, or by attending a pre-retirement seminar.

Feel free to contact us any time you have a question about your pension benefits.

If you’re thinking of retiring, we suggest you contact us or run yourself a pension estimate through our Online Services between three and six months prior to your anticipated retirement date. The letter accompanying your pension estimate will provide details about your options and applicable deadlines.

If you’ve left employment and are not commencing a pension, your employer will notify us of your termination once you have been paid your final salary and any other amounts owing to you (such as vacation cashout). At that point we’ll send you a termination option package. There’s no need for you to contact us before you get this package. Once you receive it, don’t hesitate to contact us if you have questions or need any assistance.

If you would like to meet with a Client Services Representative, you are welcome to schedule an appointment. We are also offering meetings by phone and virtually for additional convenience.