Secure Member Portal

With Online Services, you have secure, instant access to your pension information, making it easy to manage your essentials and plan for retirement.

Register or sign in 
Hands holding a tablet
finger on trackpad of laptop

Signing up for the first time?

Creating your account is simple. 

Here’s what you’ll need.

  • A cellphone or landline
  • Personal email address
  • Social Insurance Number
  • One of these:
    1. A registration key (your registration key was part of your welcome email or letter from CSSB)
    2. A CSSB pension statement (if you’re currently employed)
    3. A T4A (if you’re already retired)

If you don’t have your registration key, pension statement, or T4A, email askus@cssb.mb.ca or call 204.946.3200.

Make. Life. Easy.

With Online Services, you have secure, instant access to your pension account, making it easy to manage your essentials and plan for retirement.

Track your pension

Working members, get your annual statements and watch your benefit grow year after year.

Plan for retirement

After just one year of service, run real-data pension estimates and map out your retirement with confidence. 

View and print pension and tax statements

Retired members, access T4As, monthly pension statements, and your pension payment history.

Send and receive documents securely

Use your personal Document Centre to send and receive confidential documents safely and securely.

Complete retirement forms online

Use the pension calculator and follow the steps for submitting your application and required documents.

Register for seminars 

Sign up for a pension seminar or webinar tailored to meet you where you’re at in your career stage.

Manage your profile  

It’s up to you to keep your contact information current. Online Services makes it easy to change your address, phone, or email. There’s no need to call CSSB or complete a form.

Insurance Estimates

Calculate the cost of changing your coverage. A medical certificate is required to increase coverage.

New features

Retired members will soon be able to adjust their income tax deductions.

Stay tuned!

Frequently
Asked
Questions

No, estimates completed in Online Services or in-house by one of our member services specialists are confidential. There is no notification sent to your employer. 

You can find statements and other requested documents in your Document Centre inbox. 

You can update your profile by clicking Edit My Profile. A second multi-factor authentication is required. 

Take these simple steps to keep your information safe.

  • Don’t use your Online Services account password for any of your other online accounts, including banking, email, or social media.
  • Change your password at least once a year.
  • Keep your password private. Don’t share it with anyone, including family members.
  • Watch out for scammers who may send fake emails, pop-up ads, text messages, or phone calls to try and trick you into giving away personal information.
  • Change your password immediately if you suspect it’s been compromised.
  • Make sure your email account is protected by a strong password.
  • Set a passcode on your mobile device. This will help keep unauthorized users off your device and can help if your device is ever lost or stolen.

CSSB will never send you unsolicited emails or text messages asking for your password or confidential information like your date of birth or social insurance number.

If you receive a suspicious email from CSSB, forward it to askus@cssb.mb.ca or call us directly at 204.946.3200.

  • Don’t click on any links
  • Don’t download attachments
  • Double check the sender’s email address
  • Don’t send any sensitive information by email
  • Contact CSSB immediately if you suspect unauthorized use of your account or a security breach

As part of multi-factor authentication, CSSB will send you a one-time verification code by text, phone, or email when you log into your Online Services account and when you make changes to your profile. Do not share the verification code with anyone.

If you didn’t expect the verification code, you can safely ignore it. Only a person with access to your phone or email can use this code to access or make changes to your account.

Multi-factor authentication (MFA) is an extra layer of security that helps protect your account. It means you need more than just a password to sign in.

Think of your password as the key to your online “home.” With MFA, you need a second key—a temporary code that is sent to you by text, phone call, or email. You enter this code along with your password to confirm it’s really you.

MFA makes it much harder for someone else to access your account, even if they know your password.