Tag: Online Services

News

CSSB > 2024 T4As and NR4s available online

2024 T4As and NR4s available online

Retired members can now access their 2024 CSSB T4A or NR4 using Online Services: https://member.mypension.ca/login.

Benefits of using Online Services:

  • Early access: Retired members can access tax slips earlier than those who receive them by mail.
  • Convenience: Print copies anytime.

How to get your T4A or NR4 online:

  1. Log into Online Services https://member.mypension.ca/login.
  2. Select Inbox (Document Centre) from the menu on the left.
  3. Click the download icon next to the document listed as T4A – 2024 or NR4 – 2024.
  4. If the document doesn’t open automatically, check your computer or device’s default download folder.

Important note

If you access your T4A online before mid-February (the mail-out date), CSSB will not send you a paper copy.

For members not registered for Online Services or receiving pensions from other plans administered by CSSB, T4As will be mailed by the end of February.

Questions?

If you need help accessing your T4A, please call 204.946.3200 or email us at askus@cssb.mb.ca.

Retired members can now access their 2024 CSSB T4A or NR4 using Online Services: https://member.mypension.ca/login.

Benefits of using Online Services:

  • Early access: Retired members can access tax slips earlier than those who receive them by mail.
  • Convenience: Print copies anytime.

How to get your T4A or NR4 online:

  1. Log into Online Services https://member.mypension.ca/login.
  2. Select Inbox (Document Centre) from the menu on the left.
  3. Click the download icon next to the document listed as T4A – 2024 or NR4 – 2024.
  4. If the document doesn’t open automatically, check your computer or device’s default download folder.

Important note

If you access your T4A online before mid-February (the mail-out date), CSSB will not send you a paper copy.

For members not registered for Online Services or receiving pensions from other plans administered by CSSB, T4As will be mailed by the end of February.

Questions?

If you need help accessing your T4A, please call 204.946.3200 or email us at askus@cssb.mb.ca.

News

CSSB > Multi-factor authentication (MFA) required to access your employee pension statement

Multi-factor authentication (MFA) required to access your employee pension statement

To protect your personal data, CSSB added multi-factor authentication (MFA) to Online Services.

When you get an email saying your employee pension statement is available, go to CSSB Online Services. Note, pension statements are released in batches based on your employer. If you haven’t received an email, your statement may not yet be available.

After entering your email address and password, you’ll need to enter a one-time code. CSSB will send this by text, phone call, or email. You’ll need to do this whenever you log in to CSSB Online Services.

Once you’ve logged in, select employee pension statement on the left menu. You can then download or view the statement from your inbox.

If you can’t access your Online Services account, call us at 204.946.3200 (toll free 1 800 432 5134). Or, email us at askus@cssb.mb.ca. We’re happy to help.

To protect your personal data, CSSB added multi-factor authentication (MFA) to Online Services.

When you get an email saying your employee pension statement is available, go to CSSB Online Services. Note, pension statements are released in batches based on your employer. If you haven’t received an email, your statement may not yet be available.

After entering your email address and password, you’ll need to enter a one-time code. CSSB will send this by text, phone call, or email. You’ll need to do this whenever you log in to CSSB Online Services.

Once you’ve logged in, select employee pension statement on the left menu. You can then download or view the statement from your inbox.

If you can’t access your Online Services account, call us at 204.946.3200 (toll free 1 800 432 5134). Or, email us at askus@cssb.mb.ca. We’re happy to help.

News

CSSB > Multi-factor authentication (MFA) will be required to access Online Services. Here’s how to get ready.

Multi-factor authentication (MFA) will be required to access Online Services. Here’s how to get ready.

The CSSB is phasing in multi-factor authentication (MFA) for the CSSB member portal – Online Services. Multi-factor authentication protects your personal data in your Online Services account by ensuring only you can access it.

As MFA is phased in, you will need more than just your email address and password when you sign into Online Services. You’ll also need to enter a one-time code sent by the CSSB through a text, phone call, or email each time you log in.

Here’s what you need to do to get ready:

  1. Check your primary email address using the “Edit My Profile” feature in Online Services. Make sure it’s an email address you can easily access in the future, whether you’re working or not.
  2. Use “Edit My Profile” to add at least one phone number (landline or cell) or verify that your existing number is correct.
  3. If you can’t access your Online Services account, give us a call at 204 946 3200 (toll free 1 800 432 5134) or send us an email at askus@cssb.mb.ca and we’ll assist you.

The CSSB is phasing in multi-factor authentication (MFA) for the CSSB member portal – Online Services. Multi-factor authentication protects your personal data in your Online Services account by ensuring only you can access it.

As MFA is phased in, you will need more than just your email address and password when you sign into Online Services. You’ll also need to enter a one-time code sent by the CSSB through a text, phone call, or email each time you log in.

Here’s what you need to do to get ready:

  1. Check your primary email address using the “Edit My Profile” feature in Online Services. Make sure it’s an email address you can easily access in the future, whether you’re working or not.
  2. Use “Edit My Profile” to add at least one phone number (landline or cell) or verify that your existing number is correct.
  3. If you can’t access your Online Services account, give us a call at 204 946 3200 (toll free 1 800 432 5134) or send us an email at askus@cssb.mb.ca and we’ll assist you.

News

CSSB > Online Services is changing March 4, 2024

Online Services is changing March 4, 2024

The CSSB is phasing in changes to improve the security and member experience for our Online Services portal.

Along with a new look to our log in page, the changes to Online Services will affect how existing members log in and new members register. Only your primary email can be used to log in to Online Services. No secondary emails or historical usernames can be used.

Later in 2024 we will require multi-factor authentication (MFA) to access Online Services. Once MFA is activated, you’ll need to enter a one-time code the CSSB will send by either text, phone call, or email each time you log in.  Use “Edit My Profile” in Online Services to make sure you have a phone number and an email address you can easily access in the future saved to your profile.

The CSSB is phasing in changes to improve the security and member experience for our Online Services portal.

Along with a new look to our log in page, the changes to Online Services will affect how existing members log in and new members register. Only your primary email can be used to log in to Online Services. No secondary emails or historical usernames can be used.

Later in 2024 we will require multi-factor authentication (MFA) to access Online Services. Once MFA is activated, you’ll need to enter a one-time code the CSSB will send by either text, phone call, or email each time you log in.  Use “Edit My Profile” in Online Services to make sure you have a phone number and an email address you can easily access in the future saved to your profile.

News

CSSB > Your 2023 CSSB T4A or NR4 is available online

Your 2023 CSSB T4A or NR4 is available online

Your 2023 CSSB T4A or NR4 is now available using our Online Services https://member.mypension.ca/login

Pensioners who use Online Services are generally able to access their tax slips earlier than those who receive them by mail, and can generate copies at their convenience. It’s as simple as signing into CSSB Online Services and going to your Inbox.

To obtain an electronic copy of your T4A or NR4:

  • Sign into CSSB Online Services.
  • Select Inbox (Document Centre) from the menu on the left.
  • Click the download icon beside the document listed in your inbox as: “T4A – 2023” or “NR4 – 2023”.
  • If the document doesn’t open automatically in a new window, check the folder in which you normally download documents on your computer or device.

If you obtain your T4A online before our mail out date in mid-February, the CSSB will not mail you a paper copy. Online T4A’s that have not been accessed by that time will be printed and mailed.

For members who are not registered for Online Services or who receive a pension from one of the other plans administered by the Board, T4A’s will be mailed out by the end of February.

If you have any questions regarding accessing your T4A, please email us at askus@cssb.mb.ca

Your 2023 CSSB T4A or NR4 is now available using our Online Services https://member.mypension.ca/login

Pensioners who use Online Services are generally able to access their tax slips earlier than those who receive them by mail, and can generate copies at their convenience. It’s as simple as signing into CSSB Online Services and going to your Inbox.

To obtain an electronic copy of your T4A or NR4:

  • Sign into CSSB Online Services.
  • Select Inbox (Document Centre) from the menu on the left.
  • Click the download icon beside the document listed in your inbox as: “T4A – 2023” or “NR4 – 2023”.
  • If the document doesn’t open automatically in a new window, check the folder in which you normally download documents on your computer or device.

If you obtain your T4A online before our mail out date in mid-February, the CSSB will not mail you a paper copy. Online T4A’s that have not been accessed by that time will be printed and mailed.

For members who are not registered for Online Services or who receive a pension from one of the other plans administered by the Board, T4A’s will be mailed out by the end of February.

If you have any questions regarding accessing your T4A, please email us at askus@cssb.mb.ca

News

CSSB > Online Services is changing. Here’s what you need to do to get ready.

Online Services is changing. Here’s what you need to do to get ready.

The CSSB is phasing in changes to improve the security and member experience for our Online Services portal.

Along with a new look to our log in page, the changes to Online Services will affect how existing members log in and new members register. Later this January, only your primary email can be used to log in to Online Services. No secondary emails or historical usernames can be used.

Later in 2024 we will require multi-factor authentication (MFA) to access Online Services. Once MFA is activated, you’ll need to enter a one-time verification code the CSSB will send by either text, phone call, or email each time you log in.

Here’s what you need to do to get ready:

  1. Check your primary email address using the “Edit My Profile” feature in Online Services. Make sure it’s an email address you can easily access in the future, whether you’re working or not.
  2. Use “Edit My Profile” to add at least one phone number (landline or cell) or verify that your existing number is correct.
  3. If you can’t access your Online Services account, give us a call at 204 946 3200 (toll free 1 800 432 5134) or send us an email at askus@cssb.mb.ca and we’ll assist you.

The CSSB is phasing in changes to improve the security and member experience for our Online Services portal.

Along with a new look to our log in page, the changes to Online Services will affect how existing members log in and new members register. Later this January, only your primary email can be used to log in to Online Services. No secondary emails or historical usernames can be used.

Later in 2024 we will require multi-factor authentication (MFA) to access Online Services. Once MFA is activated, you’ll need to enter a one-time verification code the CSSB will send by either text, phone call, or email each time you log in.

Here’s what you need to do to get ready:

  1. Check your primary email address using the “Edit My Profile” feature in Online Services. Make sure it’s an email address you can easily access in the future, whether you’re working or not.
  2. Use “Edit My Profile” to add at least one phone number (landline or cell) or verify that your existing number is correct.
  3. If you can’t access your Online Services account, give us a call at 204 946 3200 (toll free 1 800 432 5134) or send us an email at askus@cssb.mb.ca and we’ll assist you.

News

CSSB > Multi-factor authentication (MFA) is coming to Online Services. Here’s how to get ready.

Multi-factor authentication (MFA) is coming to Online Services. Here’s how to get ready.

The CSSB will be implementing multi-factor authentication (MFA) for the CSSB member portal – Online Services. Multi-factor authentication protects your personal data in your Online Services account by ensuring only you can access it.

Once MFA is active, you will need more than just your email address and password when you sign into Online Services. You’ll also need to enter a one-time code sent by the CSSB through a text, phone call, or email.

Make sure you’re ready for MFA by updating your account using the Edit My Profile feature in Online Services. We recommend adding at least one phone number (landline or cell) or checking that the phone number is correct. If you’re using a work email address to login, we recommend also adding a personal email address to your account. Choose a phone number and/or email that will be easily accessible to you in the future.

The CSSB will be implementing multi-factor authentication (MFA) for the CSSB member portal – Online Services. Multi-factor authentication protects your personal data in your Online Services account by ensuring only you can access it.

Once MFA is active, you will need more than just your email address and password when you sign into Online Services. You’ll also need to enter a one-time code sent by the CSSB through a text, phone call, or email.

Make sure you’re ready for MFA by updating your account using the Edit My Profile feature in Online Services. We recommend adding at least one phone number (landline or cell) or checking that the phone number is correct. If you’re using a work email address to login, we recommend also adding a personal email address to your account. Choose a phone number and/or email that will be easily accessible to you in the future.

News

CSSB > Please schedule in-person appointments

Please schedule in-person appointments

To provide you with the best possible service, please schedule your in-person appointments. This gives us a chance to review your account ahead of time. It also ensures you aren’t waiting.

For your convenience, CSSB offers meetings in-person, by phone, and virtually. Book your appointment by calling 204 946 3200, toll free (Canada) 1 800 432 5134, or emailing askus@cssb.mb.ca

For your safety, our appointment rooms have transparent barriers and air purifiers. We sanitize surfaces between meetings. If you’re not feeling well, please stay home and contact us to reschedule ahead of time. It also ensures that you aren’t waiting.

We are open from 8:00 a.m. to 4:30 p.m. for scheduled in-person appointments as well as document drop-offs and pick-ups.

To save time, you can also safely send most files through your Online Services document centre. Registering for Online Services is quick and easy. Call or email to get your one-time registration key.

To provide you with the best possible service, please schedule your in-person appointments. This gives us a chance to review your account ahead of time. It also ensures you aren’t waiting.

For your convenience, CSSB offers meetings in-person, by phone, and virtually. Book your appointment by calling 204 946 3200, toll free (Canada) 1 800 432 5134, or emailing askus@cssb.mb.ca

For your safety, our appointment rooms have transparent barriers and air purifiers. We sanitize surfaces between meetings. If you’re not feeling well, please stay home and contact us to reschedule ahead of time. It also ensures that you aren’t waiting.

We are open from 8:00 a.m. to 4:30 p.m. for scheduled in-person appointments as well as document drop-offs and pick-ups.

To save time, you can also safely send most files through your Online Services document centre. Registering for Online Services is quick and easy. Call or email to get your one-time registration key.

News

CSSB > Your 2022 CSSB T4A or NR4 is available online

Your 2022 CSSB T4A or NR4 is available online

Your 2022 CSSB T4A or NR4 is now available using our Online Services https://member.mypension.ca/login

Pensioners who use Online Services are generally able to access their tax slips earlier than those who receive them by mail, and can generate copies at their convenience. It’s as simple as signing into CSSB Online Services and going to your Inbox.

To obtain an electronic copy of your T4A or NR4:

  • Sign into CSSB Online Services.
  • Select Inbox (Document Centre) from the menu on the left.
  • Click the download icon beside the document listed in your inbox as: “T4A – 2022” or “NR4 – 2022”.
  • If the document doesn’t open automatically in a new window, check the folder in which you normally download documents on your computer or device.

If you obtain your T4A online before our mail out date in mid-February, the CSSB will not mail you a paper copy. Online T4A’s that have not been accessed by that time will be printed and mailed.

For members who are not registered for Online Services or who receive a pension from one of the other plans administered by the Board, T4A’s will be mailed out by the end of February.

If you have any questions regarding accessing your T4A, please email us at askus@cssb.mb.ca

For members who received a refund from the Public Service Group Insurance Fund in May 2022, the amount of the refund is outlined in Box 28 – Other Income on your 2022 T4A or NR4.

Your 2022 CSSB T4A or NR4 is now available using our Online Services https://member.mypension.ca/login

Pensioners who use Online Services are generally able to access their tax slips earlier than those who receive them by mail, and can generate copies at their convenience. It’s as simple as signing into CSSB Online Services and going to your Inbox.

To obtain an electronic copy of your T4A or NR4:

  • Sign into CSSB Online Services.
  • Select Inbox (Document Centre) from the menu on the left.
  • Click the download icon beside the document listed in your inbox as: “T4A – 2022” or “NR4 – 2022”.
  • If the document doesn’t open automatically in a new window, check the folder in which you normally download documents on your computer or device.

If you obtain your T4A online before our mail out date in mid-February, the CSSB will not mail you a paper copy. Online T4A’s that have not been accessed by that time will be printed and mailed.

For members who are not registered for Online Services or who receive a pension from one of the other plans administered by the Board, T4A’s will be mailed out by the end of February.

If you have any questions regarding accessing your T4A, please email us at askus@cssb.mb.ca

For members who received a refund from the Public Service Group Insurance Fund in May 2022, the amount of the refund is outlined in Box 28 – Other Income on your 2022 T4A or NR4.

News

CSSB > Pensioner Statements

Pensioner Statements

Pensioners, would you like to get fewer emails from us? If you currently receive monthly notifications that your online pension statement is available for viewing, you can now elect to receive statements only in months where there has been a change to your net payment. You can make this change by logging in to your Online Services account, then selecting the Document Preferences tab under “Edit my Profile”.

Pensioners, would you like to get fewer emails from us? If you currently receive monthly notifications that your online pension statement is available for viewing, you can now elect to receive statements only in months where there has been a change to your net payment. You can make this change by logging in to your Online Services account, then selecting the Document Preferences tab under “Edit my Profile”.