Payments to members
Pension payments (direct deposit): Payments made through direct deposit will continue as usual.
Pension payments (physical cheques – Winnipeg residents): Retired members living in Winnipeg who receive a physical cheque can pick it up at our office or have it couriered at their expense.
Pension payments (physical cheques – outside Winnipeg): Retired members living outside Winnipeg who receive a physical cheque can either have it held or sent to the nearest essential mail distribution centre, established by the Province of Manitoba. Please call our office to make arrangements.
We encourage all retired members to sign up for direct deposit to ensure future payments are not affected.
Refund cheques: Refund cheques will be held unless members arrange to pick them up or have them couriered at their expense.
Insurance cheques: Insurance cheques cannot be sent or picked up from our office at this time.
Payments to CSSB
In-person payments: Members can drop off payments at our office.
E-transfers: Members can e-transfer funds to deposits@cssb.mb.ca. Please include your name, PIN, the reason for the transfer (e.g., maternity leave payment), and the GL code from your letter in the message.
Other documents
Online Services: Members can securely send and receive documents, letters, and applications (including termination options packages) through their Online Services accounts.
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- If you do not have an account, please contact our office at 204.946.3200 or askus@cssb.mb.ca to request a registration key. This key is required the first time you sign in.
- CSSB will also use Online Services to send members documents.
Fax: Members can send and receive documents by fax at 204.945.0237.
In-person pickup: Members can pick up documents from our office by calling ahead. This ensures we have everything ready for your visit. To pick up cheques, photo ID is required.
Contact us
If you have questions or concerns, please contact our office at 204.946.3200 or askus@cssb.mb.ca.