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Member services

Member Services – Frequently Asked Questions

CSSB offers a number of member services to help you understand your pension and the options and decisions available to you.

Online Services

No, any estimates run through the CSSB Online Services or by one of our Client Services Representatives is completely private and not shared with your employer by the CSSB.

We understand that some members do not have Internet access. Upon request, we will continue to mail information to you so please keep your home mailing address up to date with your employer and the CSSB.

A Registration Key is a secure CSSB identification code unique to you and is required when you sign up for Online Services. It can be obtained by contacting our office.

  • Go to the CSSB Online Services webpage
  • Click the link Forgot Password. You can only reset your password with this method if you use your email address to log in.
  • To reset your password, an email with a reset link will be sent to the Primary email address you have confirmed in your account. If you don’t receive an email with the reset link, please contact our office.

If you normally log in with a username that is not an email address, you must contact our office to have your password reset.

Your statement or any other requested documents will be delivered to your Document Centre Inbox. The Document Centre is located on the upper left side of the screen.

You can update your email anytime by logging into your Online Services account.

  • Log into your Online Services account
  • Click Edit My Profile
  • Click the tab Email Addresses. Update your email address.
  • After you update your new email address, a confirmation email will be sent to the new email you entered.
  • Open that email and click the link inside of the email to activate it.

The new email address will only be available for you to use once it has been activated. You may have multiple email addresses confirmed in your account. Emails from CSSB will be sent to the email address you have assigned as your Primary email address.


If you cannot attend a Pre-Retirement Seminar that you have registered for, you can cancel by either:

  1. Signing into your Online Services account, select the Register for Group Seminars option and click on Cancel Registration next to the seminar you registered for, or
  2. Calling the CSSB at 204-946-3200 or Canada Toll Free at 1-800-432-5134.