An image of a newspaper with a pair of glasses


An image of a newspaper with a pair of glasses



Keep up with the latest news affecting the pension plan and its members.

Online Services is changing March 4, 2024

The CSSB is phasing in changes to improve the security and member experience for our Online Services portal. Online Services will be unavailable from 1:00 pm March 1, 2024 until 1:00 pm March 4, 2024 so we can implement these changes. Along with a new look to our log in page, these changes will affect how you log in to access your personal pension information. Click on this article title for more information.

February 26, 2024|

Online Services is changing. Here’s what you need to do to get ready.

The CSSB is phasing in changes to improve the security and member experience for our Online Services portal. Along with a new look to our log in page, the changes to Online Services will affect how existing members log in and new members register. Later this January, only your primary email can be used to log in to Online Services. No secondary emails or historical usernames can be used. Later in 2024 we will require multi-factor authentication (MFA) to access Online Services. Once MFA is activated, you’ll need to enter a one-time verification code the CSSB will send by either text, phone call, or email each time you log in.

January 10, 2024|

Civil Service Superannuation Board Appointments

We are pleased to announce that the Superannuation and Insurance Liaison Committee (SILC) has appointed two employee representatives to the Civil Service Superannuation Board. Effective January 1, 2024, Jody Gillis was appointed for a three-year term and Doug Troke was appointed for a four-year term. Click this article title for more information.

January 2, 2024|

Multi-factor authentication (MFA) is coming to Online Services. Here’s how to get ready.

The CSSB will be implementing multi-factor authentication (MFA) for the CSSB member portal - Online Services. Make sure you’re ready for MFA by updating your account with at least one phone number (landline or cell). If you’re using a work email address to login, we recommend also adding a personal email address to your account. Click this article title to learn more.

December 19, 2023|

Holiday hours

Our office will close for the holiday season on the following days: Friday, December 22, 2023 – CLOSED at noon Monday, December 25, 2023 - CLOSED Tuesday, December 26, 2023 - CLOSED Monday, January 1, 2024 - CLOSED During the holiday closures, we won't check phone messages or email, including Our regular office hours resume on Tuesday, January 2.

December 6, 2023|

Main and second floors under construction

The main and second floors of 444 St. Mary Avenue are under construction. The main areas and front doors are open. However, the floors are being redone, so they are uneven. We apologize for any inconvenience. Construction is expected to finish approximately summer of 2024. Members can schedule phone or virtual meetings by emailing or calling 204 946 3200.

December 4, 2023|

Please schedule in-person appointments

To provide you with the best possible service, please schedule your in-person appointments. This gives us a chance to review your account ahead of time. It also ensures you aren’t waiting. For your convenience, CSSB offers meetings in-person, by phone, and virtually. Book your appointment by calling 204 946 3200, toll free (Canada) 1 800 432 5134, or emailing For your safety, our appointment rooms have transparent barriers and air purifiers. We sanitize surfaces between meetings. If you're not feeling well, please stay home and contact us to reschedule. We are open from 8:00 a.m. to 4:30 p.m. for scheduled in-person appointments as well as document drop-offs and pick-ups. To save time, you can also safely send most files through your Online Services document centre. Registering for Online Services is quick and easy. Call or email to get your one-time registration key.

October 2, 2023|

A Strike or Lockout and Your Pension

Your employer and union take part in collective bargaining every few years. Depending on how negotiations progress, there may be a work stoppage. Your union may initiate a strike or your employer may initiate a lockout. If this happens, aspects of your pension will be affected.

September 11, 2023|

CSSB member survey launches soon. We want to hear from you!

CSSB member survey launches soon. We want to hear from you!   Next week, you may receive a phone call or survey link from Probe Research. They’re conducting a member survey on our behalf. To ensure your security, only click on the survey link from A CSSB survey will never ask for personal information, such as your social insurance number, birthdate, banking information, or login details. If you have questions, please contact us at or 204 946 3200. If you do not receive your email link by June 1, please contact We look forward to your feedback!

May 25, 2023|

Civil Service Superannuation Board Appointment

The Lieutenant Governor in Council appointed Lynn Zapshala-Kelln as an employer representative to the Civil Service Superannuation Board. Lynn is vice-president Finance and Administration at Red River College Polytechnic. She was vice-president Administration at the University of Manitoba and served in the senior ranks of the Province of Manitoba’s civil service for almost two decades. Lynn is a Chartered Professional Accountant and holds a Bachelor of Administration from the University of Regina. We welcome Lynn’s expertise and extensive knowledge of public sector organizations, budget processes, and financial and management policies. Her term began February 8, 2023 and ends February 7, 2026.

February 24, 2023|

Questions about Box 28 on your T4A?

If Box 28 on your 2022 T4A statement from CSSB indicates an amount, it likely means you received part of the group life insurance fund surplus. This money was shared among eligible employees and pensioners. The funds were distributed along with your monthly pension in May 2022. The Canada Revenue Agency (CRA) advised that the surplus is taxable because it was the result of good investments. CSSB must report the money paid and you are required to pay taxes on it. If you have questions about the taxable surplus, please contact CRA or discuss it with your accountant. .

February 22, 2023|

Retroactive Salary Increases Update

The CSSB is still working to manually update thousands of member accounts and appreciate your continued patience. No action is required by members. For pensioners, the CSSB expects to finish account updates by spring 2023. Rather than waiting for every account to be updated before adjusting member pension payments, we will apply pension adjustments to completed member accounts starting February 2023. No matter when your account update is completed, any change to your monthly pension will be paid retroactive to your date of retirement. For employees, your CSSB account will be updated with the new salaries by June 30, 2023. For more information, read the fact sheet by browsing the Publications section of our site.

February 16, 2023|

Your 2022 CSSB T4A or NR4 is available online

Your 2022 CSSB T4A or NR4 is now available using our Online Services Pensioners who use Online Services are generally able to access their tax slips earlier than those who receive them by mail, and can generate copies at their convenience. It’s as simple as signing into CSSB Online Services and going to your Inbox. To obtain an electronic copy of your T4A or NR4: Sign into CSSB Online Services. Select Inbox (Document Centre) from the menu on the left. Click the download icon beside the document listed in your inbox as: “T4A - 2022” or “NR4 – 2022”. If the document doesn’t open automatically in a new window, check the folder in which you normally download documents on your computer or device. If you obtain your T4A online before our mail out date in mid-February, the CSSB will not mail you a paper copy. Online T4A’s that have not been accessed by that time will be printed and mailed. For members who are not registered for Online Services or who receive a pension from one of the other plans administered by the Board, T4A’s will be mailed out by the end of February. If you have any questions... Read More

January 18, 2023|

Retroactive Salary Increases

The CSSB recently received information from the Manitoba government regarding the retroactive earnings paid this fall. We are working to manually update member accounts and appreciate your continued patience. No action is required on your part as it relates to the retroactive salary increase. For pensioners, the CSSB expects to finish account updates by early 2023. We will share an announcement on the CSSB website when the updates are completed. For employees, your CSSB account will be updated with the new salaries by June 30, 2023. The earnings will be considered in your pension calculation if those years are among your ‘best five’ years for pensionable earnings. For more information, read the fact sheet by browsing the Publications section of our site.

December 6, 2022|

Reserve Your Spot for an In-person Seminar in Winnipeg

We are happy to offer an in-person Pre-Retirement seminar in Winnipeg and encourage you to register if you are planning to retire in the next few years. The seminar will be held at 206 - 444 St. Mary Avenue on Tuesday November 8, 2022 from 8:30:00 a.m. to 12:00 p.m. (in the Conference Room on the 2nd floor). You can register for this Pre-Retirement Seminar through the CSSB Online Services ( When logged into your account, go to Register for Group Seminars on the left-hand side and click on the tab for Winnipeg. The number of registrants is limited for the upcoming in-person seminar, but we continue to offer in-person seminars and live online webinars. Dates and times will be posted to Online Services under Register for Group Seminars as the schedule is expanded.

October 13, 2022|

July 2022 Pension Payments Include 2021 Cost-of-Living Increase

The Board approved a 1.98% COLA based on the 2021 change in the Consumer Price Index (CPI) of 4.80%. The COLA will be included in the July 2022 pension payments to eligible pension recipients. This increase also applies to eligible members with a deferred account.

July 22, 2022|


The 2018 Public Service Group Insurance Fund valuation revealed a surplus. The Superannuation and Insurance Liaison Committee, which represents employees and pensioners, and the Employer Pension and Insurance Advisory Committee, which represents employers, negotiated an agreement on how that surplus will be used. For more information, please go to the Publications section of our website under Fact Sheets.

May 30, 2022|

Pensioner Statements

Pensioners, would you like to get fewer emails from us? If you currently receive monthly notifications that your online pension statement is available for viewing, you can now elect to receive statements only in months where there has been a change to your net payment. You can make this change by logging in to your Online Services account, then selecting the Document Preferences tab under “Edit my Profile”.

March 7, 2022|

Reserve Your Spot in a 2022 Pre-Retirement Webinar!

Although our in-person seminars have also been cancelled for the time being, we are offering live Pre-Retirement Webinars starting in February 2022. An online seminar is a live presentation made available using Zoom video conferencing software. Members who register for an online seminar will be able to view the PowerPoint presentation from their own computer, hear the presenter’s explanations, and have an opportunity to ask questions which could be answered live, providing there is adequate time to do so.

You can register by logging in to your CSSB Online Services account then go to Register for Group Seminars to choose a date and time that is convenient for you.

January 25, 2022|

New Online Services Tool for Special Service Buy Back Estimates

Employees who are registered for Online Services now have access to a Special Service Buy Back Estimator. Enter your annual salary and the number of years you’re interested in purchasing, and the estimator will tell you the current cost and the approximate increase to your pension. View the results on screen or print a copy for future reference.

December 21, 2021|

All Charities Donations to Cease

Effective January 2022, pensioners will no longer be able to donate to the All Charities Campaign. The Province has advised that, “the technology and infrastructure that supported All Charities is no longer reliable. This means that the All Charities campaign can not continue as it always has.”

No action is required to cancel donations after December 2021.

Pensioners who wish to continue to donate to their favourite charities should contact those organizations directly to make arrangements. Donations to other organizations through deduction from your pension will not be possible.

December 21, 2021|
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